Why Do We Have Relay Services?
Relay services increase business opportunities by greatly enhancing accessibility to a largely untapped consumer market, thus increasing potential business revenues and collectable state tax dollars.
Relay services increase the employability of disabled persons. Previously, many deaf individuals could not get certain jobs because they could not use the telephone. Relay services increase employment and promotional opportunities for both unemployed and currently employed individuals. By increasing these employment opportunities, relay services can help reduce welfare costs and increase the tax base.
Enhanced Quality of Life
Relay services improve the quality of life for all citizens with a hearing loss or speech impairment by:
- Ensuring ongoing telephone access for everyone;
- Increasing freedom and independence;
- Increasing privacy of communication;
- Increasing performance and productivity;
- Improving self image; and
- Improving safety and security.
Real-life Examples of How Relay Services Help the Relay Users Who are Deaf, Hard-of-Hearing, Deaf-Blind, and Speech-Disabled.
Relay Service Increases Freedom...
- Keeping in touch with family, children and friends.
- Calling about an advertisement or job ad in the newspaper.
- Ordering a prescription refill at the drugstore or even a pizza.
- Setting up appointments with professional service providers.
- Calling legislators to encourage support for pending legislation.
Relay Service Increases Privacy...
- Calling the doctor's office for test results.
- Calling the IRS with questions about tax returns.
- Calling a lawyer to discuss confidential legal matter.
Relay Service Increases Independence...
- Eliminates relying on friends, co-workers or family to make telephone calls.
- Students can call teachers or other students to go over homework.
- Consumers can make credit card purchases from catalogs, stores, etc.
Relay Service Increases the Desire to Succeed...
- A technician calls the office to check on parts availability.
- A contractor calls clients before going to the job site, avoiding wasted trips.
- Professionals can confer with clients and other professionals.
Relay Service is for Hearing People, too...
- A teacher needs to advise the deaf or hard-of-hearing parents of their child's performance.
- Hearing family, business associates and friends are able to keep in contact, without buying a TTY.
- Individuals can be guaranteed ongoing telecommunication access in the event hearing or speech loss from any reason.
This information is from the PUC of Texas website, with revisions.